Customer Service + Returns

DISCLAIMER

Using deadstock, upcycled and regenerated fabrics are the hallmark of our brand. The majority of our pieces are handmade from deadstock or non-virgin materials. Idiosyncrasies and irregularities are a part of our garments and are a part of the anOnlyChild story and are not defects. Should there be a major defect though, we will do our best to repair the garment.

 
ALTERATIONS AND REPAIRS
We at An Only Child are obsessive about quality and fit. These two elements are integral to our brand identity.
 We are happy to announce that we have partnered with ShopBoy (Shopboyny.com) right here in Tribeca, to provide our customers with alteration services. Like us, ShopBoy is a small business and is equally obsessive about quality. Everything is hand-sewn on site.
(If you are in the New York area, we encourage you to visit the ShopBoy Apt)

Contact us by text +1 (347) 271.0509 or email us at Oliver@anonlychild.com to schedule an appointment for alteration services.

Prices available once alteration needs have been assessed.
Please note that items that have been altered are not eligible for returns nor exchanges.
RETURNS AND EXCHANGES 

We at anOnlyChild want you to love your purchase. Since we are a small team, we can only offer returns against store credit.

Requests for a return or exchange must be made within 21 days of receipt of your order. Buyer is responsible for return shipping. Returns must be unworn, unwashed and be in original condition. Please email us at Orders@anonlychild.com to request a unique Return Authorization Number.
Once your return is authorized and the product is received, we will inspect it and notify you that we have received your  item.

We will immediately notify you on the status of your return. If your return is approved, we will initiate a store credit. Please keep in mind that this process can take up to five days  once an item has been received.

 

SHIPPING
Please allow 3 business days for processed orders to be shipped.

We offer shipping at a flat rate of $10 domestically. 

For orders that are shipped to Alaska, Hawaii, Puerto Rico, and other non-

continental US territories - $20

For orders to Canada - $25

For International Orders - $50

We also offer expedited shipping within the contiguous USA. 

All expedited orders are shipped via UPS or FedEx at a flat rate of $50.